This was originally posted on another blog of mine (Happy Homemaker Reviews).   I consolidated them to continue to simplify my life.   – Jen  (04.2012)

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This fail is so epic that I HAD to share it. We built a house 6 years ago and bought all new appliances, mostly LG. A dishwasher, a refrigerator, a washer & a dryer. Two floor models & two new. Of those four 5 year old appliances, 3 have needed repairs, 2 of them MAJOR. And only one of those was a floor model.

The first epic failure was the dishwasher. During the first two years, wheels on the trays would regularly break off. Many of them. At $8 a pop.

Then we started having to make minor repairs thankfully covered by the extended warranty. The next year (year 5), we spent enough with a repair company to have bought a new dishwasher and they still never fixed all the issues. This year, it died. We replaced a motherboard and 3 motors and nothing.

As a last ditch effort, we sent it to my FIL’s and he tinkered with it. You know what it ended up being? Where the wires go from the door to the motors, the wires (are supposed to) sit in this channel so they don’t get squashed every time you open and close the door. The wires were not in the channel, but were stuck in the insulation, causing them to be crimpec & short. Do you know how long it would have taken for the repair guy to find that?!? NEVER!

Then, 6 months later, our LG fridge has an even worse fail. One evening I’m putting my 4 year old to bed & I text my husband– “I hear dripping in Lil’ Bit’s room. And it’s loud.”. He calls me and informs me there are no pipes near the room where she now resides. Comes home, looks anyway, and determines I’m right. Figures out that the kitchen is above her room, goes upstairs and pulls away the fridge.

A line on the back of the fridge (NOT part of the water/ice system – BTW) had a hairline crack that you couldn’t see. It leaked water for who knows how long to get the pantry, walls & hardwood floors wet AND leak into my daughters room downstairs. Thank God that we recently moved downstairs or it might have caused real damage. We caught it so quick her carpet wasn’t even wet yet.

But seriously. Two super expensive (~$2000 for both) appliances with self destruct buttons after FIVE years. Are you kidding me? Never ever again.

For the love of your time, money & sanity, DO NOT buy LG. Run the other way!

If you have stuck around to the end of my epic fail, thank you for listening. I worked very hard to avoid dropping some well-deserved f-bombs. This is, after all, a family-friendly site :).

Do you have any appliance horror stories?

Jen S.

2 Comments on EPIC Friday Fail: LG

  1. Jeanne Medina
    11 November 2011 at 8:31 PM (9 years ago)

    I wonder if LG might be interested in making your story a happier one. Have you let them know how unhappy you are with their products? Perhaps they might want to find a way to show you their products have improved. (particularly since you are a blogger now. :wink wink 😉

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  2. April Harvell
    11 November 2011 at 7:10 AM (9 years ago)

    I so feel your pain… We moved into our new house the day after Christmas last year. All new appliances… So the day after Christmas I decided we are in the house out of clothes better wash in the “brand new” washer… I thought I am going to run an empty load first and clean out the thing. I have no idea what made me do that. lol… Thankfully I did… I turned the knob to cold and pushed start. Door locks… And that is it… It sits like that for 30 minutes. Husband says turn the know to off and see if it resets… NOPE… Unplugged, still nothing… Call Sears. Being as it is the Holidays it will be 2 weeks before anyone can get to your house!!! They finally get there get it opened and leave before testing it… I put a load on and it locks and starts POURING water all over my new floors!!!! Another call, another 2 weeks.. This went on for 8 months… It got to the point that they were not even answering the phone when I called. lol… My husband finally fixed the problem after the repair guy had replaced every part in it and it still pours water… Seems to much water pressure going in to the machine… The very next day, hubby gets a bowl out of the dishwasher and ask why I had not washed them??? I did but you sure could not tell it. We still have problems with the dishwasher but going to fix it ourselves. I do not recommend buying any large items from Sears… We have extended warranty but if you want it fixed it is faster and better to do it yourself…
    April Harvell´s last blog post ..This Ones For My Friends 🙂

    [Reply]

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