i just got off the phone with sprint a little while ago. i switched to at&t last week & they charged me an early termination fee! What?!? i’ve been out of contract for years as far as i knew.
so i explained my case to the front line csr, as nicely as i could w/o getting walked all over. of course she was unable to do so and i pleaded my case to her supervisor. after about 1/2 hr of talking to the two of them, he looked at my history and because i never had any adjustments, had an excellent payment history & don’t abuse the csrs, he ended up giving me the credit.